Ford Automotive Service Director

Job ID 2024-32390
Job Location US-FL-Pensacola
Category Service Management
Type Regular Full-Time
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More Information About This Job

Overview

World Ford Pensacola is part of fast-growing Group 1 Automotive, a leader in automotive retail. We have an immediate opening for a qualified FORD AUTOMOTIVE SERVICE DIRECTOR to lead our aftersales team.

 

World Ford is in Pensacola, FL, the largest city in the panhandle region. Our dealership is centrally located off the I-10 corridor. We currently employ 16 service advisors with 54 technicians in our growing organization.

 

In addition to competitive pay, we offer our associates the following benefits:

 

  • Health, Dental, Vision, Life, and Disability insurance
  • Paid Time-Off
  • 401(k) plan with company match
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities
  • Paid Relocation package for the right candidate

Responsibilities

  • Hire, train, develop and motivate the service department staff and monitor their performance.
  • Forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with our customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary to properly repair and service vehicles.
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Demonstrates behaviors consistent with our values in all interactions with customers, co-workers, and vendors.

Qualifications

  • Five or more years in Ford Dealership Service Management experience
  • Proven track record in CSI
  • Experience managing 40+ employees preferred.
  • ADP/CDK Dealer Management system experience a plus.
  • Xtime Spectrum experience a plus
  • Ability to work independently and be self-motivated.
  • Great attitude with high-energy personality.
  • Excellent customer service and employee coaching skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.

Group 1 is a Fortune  300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

 

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*  

Group 1 Automotive is an Equal Employment Opportunity Employer.

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